Career Objective
To leverage my telecom domain expertise and automation capabilities to drive operational excellence, enhance credit control processes, and contribute to data-driven decision-making in a dynamic enterprise environment.
Professional Summary
Results-driven Telecom Professional with over 15 years of experience specializing in Credit Control, Revenue Assurance, and Billing Operations. Expert in managing the end-to-end collections lifecycle—including dunning, disconnection, restoration, and fraud control—while leveraging deep OSS/BSS ecosystem knowledge to ensure revenue integrity from provisioning to billing. Proven ability to enhance operational efficiency and enforce SLA governance through the custom development of automation tools using MS Access, VBA, and SQL Server.
Professional Experience
- Operational Management: Executed and governed the critical Credit Control lifecycle—from dunning and disconnection to restoration—including resolving SR errors by raising E-process requests and coordinating with IT teams to synchronize services across network (OSS) and billing (BSS) systems.
- Process Automation & Tool Development: Spearheaded the development of multiple in-house automation tools (SRT, RCMS, De-Dupe, TBD Tracker) using MS Access, VBA, and SQL Server, resulting in significant improvements in efficiency and SLA adherence.
- Process Improvement: Streamlined the Service Request (SR) lifecycle by creating integrated tracking systems between Tallyman and custom MS Access dashboards, enhancing visibility and control.
- Risk & Fraud Mitigation: Played a key role in fraud detection workflows, supported Address Verification/Credit Verification (AV/CV) processes, and managed complex exception handling.
- Cross-Functional Collaboration: Partnered effectively with IT, Finance, and Network teams to identify and resolve issues, minimizing revenue leakage and ensuring end-to-end data integrity.
- Revenue Assurance Controls: Conducted daily Geneva-Metasolv reconciliations to identify and resolve provisioning-billing mismatches, preventing revenue leakage.
- Billing Operations: Managed billing exceptions, waiver approvals, and collection reconciliations to ensure accuracy and timeliness.
- Reporting Automation: Automated key MIS reports and dashboards using Excel and MS Access, reducing manual effort and enhancing data reliability for audit and compliance.
- Invoice & Usage Validation: Supported invoice validation and usage reconciliation processes, ensuring billed amounts matched actual service consumption.
- Billing Validation: Executed invoice validation and reconciled billed versus actual usage data to ensure billing accuracy.
- Leakage Identification: Proactively identified and escalated provisioning mismatches to technical teams, contributing to minimized revenue loss.